TERMS AND CONDITIONS OF EMOSH I / S
General information
Emosh I / S
Veras Allé 12
2720 Vanløse
CVR No .: 41411791
Tel: 30313146
Email: shop@emosh.dk
Prices
At Emosh I / S, we make reservations for any errors in our stated prices. Furthermore, we reserve the right to change prices without prior consent. Reservations are made for sold out items.
Payment
Emosh I / S accepts payment with VISA, Mastercard, Maestro, MobilePay. Payment will only be deducted from your account when the item is shipped. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out / discontinued items.
Delivery
Emosh I / S strives to ship orders placed before 12 same day, orders are then sent the next working day.
We ship to worldwide. Items will be delivered to the delivery address provided when ordering.
Your goods are sent by Post Nord.
NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems occur, contact customer service.
Items are delivered every weekday. Your item will be delivered 1-3 business days after ordering.
For certain goods, special delivery terms apply. The conditions will be stated specifically prior to the purchase of these items.
Right of complaint
A 2-year right to make a complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The right of complaint does not cover defects or damage caused by incorrect handling of the product. You must complain in a "reasonable time" after you have discovered the defect / error. Emosh I / S will cover return costs to a reasonable extent.
When returning, complaints and exercising the right of withdrawal are sent to:
Emosh I / S
Veras Allé 12
2720 Vanløse
Shipments are not received per. cash on delivery.
Refund
In the case of a refund, please enclose bank information in the form of account number and account number so that the agreed amount can be transferred. This information can be provided without risk per. mail or other electronic form as it is not sensitive information and will only be used in connection with the refund.
Right of withdrawal
There is a 14-day full right of return on items purchased in our webshop.
The period is calculated from that day;
- Where you receive the order.
Gets the last item in physical possession when it comes to an agreement on several different items, ordered in one order, but delivered individually or in several rounds.
Gets the last batch, or last part in physical possession, when it comes to agreement of delivery of goods consisting of several lots / parts.
- The first item in physical possession in the case of regular delivery of goods over a specified period.
Return costs must be borne by you.
Cancellation must be reported to us no later than 14 after the purchase and the shipment must be returned no later than 14 days after the cancellation. Request for cancellation must be given per. mail to shop@emosh.dk. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you want to send the item back to us, you must use the enclosed mail return label, pack the item securely and send the item.
You can not regret by simply refusing to receive the item.
Items except the right of withdrawal:
The following types of goods are not included in the right of withdrawal:
Products that are manufactured according to the consumer's specifications or have a clear personal touch.
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal is broken after delivery.
Goods which, due to their nature, become inextricably mixed with others upon delivery.
Items where the seal is broken.
- Delivery of digital content that is not delivered on a physical medium, if the execution has begun with the consumer's prior express consent and recognition thereof, that he or she thereby loses his or her right of withdrawal.
- Agreements entered into at public auction.
Goods that deteriorate or become obsolete quickly.
Return
You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. Upon return, you are responsible for the item being properly packed. You must attach a copy of the order confirmation.
You are responsible for the item from the time of delivery of the item until we have received the return.
We do not accept packages sent by post. cash on delivery.
The condition of the item upon return
You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.
If the item has been tested in addition to that described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.
Refund
If you regret your purchase, you will of course receive an amount corresponding to the purchase price returned.
In the event of an impairment for which you are liable, this purchase amount will be deducted.
When exercising the right of withdrawal, an amount corresponding to the purchase price will be refunded without undue delay and no later than 14 days from the date on which we have received notification of your decision to make use of the right of withdrawal. Refunds are made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We can withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it.
Personal data policy
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Name
Address
Phone number
Email address
Information about what you bought
We process your personal information for the purpose of being able to deliver the item to you, and to be able to process inquiries regarding your purchase. The processing takes place in accordance with the rules in our personal data policy for Emosh I / S. Here you can read more about how your information is processed, when it is deleted and what rights you have as registered.
Complaints - overview and links:
If you have a complaint about a product purchased in our webshop, we of course hope that we hear from you so that we can correct the error.
In addition, a complaint can be sent to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our E-mail address: shop@emosh.dk
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